Client Success Manager

About this role

Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Manager – Enterprise Accounts , you own a portfolio of enterprise clients across the client lifecycle. You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes. Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement. Responsibilities Client Outcomes & Value Realization Serve as the primary relationship owner for assigned enterprise accounts. Align Rithum ’s capabilities to client goals and define measurable success outcomes. Lead business reviews and success checkpoints to demonstrate value and align on priorities. Monitor client health and proactively address risks and client needs. Retention & Growth Own renewal planning and execution, including forecasting and risk mitigation. Identify expansion opportunities aligned to client goals, usage, and business strategy. Partner with Sales on account planning and expansion execution. Support commercial discussions across pricing, packaging, and contract changes. Cross-Functional Partnership & Operational Excellence Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities. Maintain accurate client, renewal, and opportunity data. Use AI, client data, and Client Success tools to improve insights, preparation, and productivity. Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client. Share client feedback and emerging needs with relevant internal teams. Qualifications Minimum Qualifications 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS. Experience supporting enterprise clients with multiple stakeholders and complex business requirements. Experience with renewals, client health, value realization, and client risk management. Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels. Experience using CRM or Client Success platforms to manage client workflows and data. Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement. Preferred Qualifications 3+ years of progressive client-facing experience. Experience in SaaS, e-commerce, marketplace, or related technology environments. Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools. Bachelor’s degree in Business, Marketing, Communications, or a related field preferred. Travel Required Up to 10% Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum , you can expect to work with smart risk-take

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