Epic Director of Learning

About this role

This is a remote position. About Us Ellit Groups is a Private Equity-backed, woman, minority-led healthcare IT consulting firm focused on Provider and Payer organizations. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive better outcomes. Our firm is built by former healthcare operators who understand the realities of running complex healthcare systems. This combination of operator credibility and investment-backed growth enables us to deliver high-impact, scalable solutions. We differentiate ourselves by bringing practical experience, executive-level insight, and a relentless focus on quality and outcomes. Our success is directly tied to our clients’ success. Role Overview The Director of Learning & Organizational Change Management Consulting Services is a senior practice operations leader responsible for translating Learning & OCM strategy into scalable delivery execution. This role provides the operational leadership layer needed to support practice growth, strengthen delivery governance, improve consultant oversight, and reduce reliance on the VP for day-to-day operational management. Leadership Scope & Span of Control Target Leadership Model Directly leads a team of approximately 6-10 direct or matrixed reports, including Managers, Senior Consultants, engagement leads, and practice operations contributors. Provides leadership oversight for Managers who each supervise approximately 6-10 consultants, supporting a scalable structure for continued growth. Partners with the VP to build the Director layer as a critical growth enabler for the next 12-18 months. Ensures growth is leadership-first, not solely capacity-driven, by strengthening the management layer before expanding the individual contributor population. Core Responsibilities Practice Operations & Delivery Governance Own day-to-day operational leadership for the Learning & OCM practice. Establish and maintain delivery governance processes across Learning, Training, OCM, Adoption, Readiness, and related engagements. Monitor engagement health, delivery risks, escalations, staffing needs, and quality concerns. Ensure consistent use of practice methodologies, templates, delivery standards, and tools. Partner with the VP to define and refine the service line operating model as the practice scales. Lead recurring practice reviews focused on delivery quality, utilization, staffing, financial performance, risk management, and consultant experience. Create operational visibility across active and upcoming engagements to support proactive decision-making. Resource Management, Staffing Strategy & Utilization Oversight Lead resource planning for Learning & OCM consultants across client engagements. Partner with Recruiting, HR, Finance, and service-line leaders to forecast staffing needs and identify current or future capacity gaps. Monitor consultant utilization and support staffing decisions that balance client demand, employee development, billability, and margin expectations. Support hiring plans that prioritize leadership, delivery quality, and scalable growth. Maintain visibility into consultant availability, role fit, performance trends, and development needs. Partner with Managers to ensure staffing decisions align with consultant capabilities, client requirements, and growth opportunities. Manager Leadership & People Development Lead, coach, and develop Managers within the Learning & OCM practice. Hold Managers accountable for active people management, including coaching, performance feedback, development planning, employee engagement, and retention. Ensure Managers conduct regular one-on-one meetings, provide timely feedback, support career growth, and elevate performance concerns appropriately. Build a leadership pipeline by identifying emerging leaders and creating opportunities for senior consultants and managers to grow. Support succession planning for Manager, Director, and senior consultin

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