Client Claims Director

About this role

📣 We're Hiring: Client Claims Director 💼 Business Segment: Broadspire 🌍 This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. ✅ Why Join Crawford & Company? 💼 Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness 💰 Generous Employee Referral Bonus Program 🛍️ Access to Multiple Employee Discounts 🔍 Role Overview: ✅ Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements. ✅ Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes. ✅ Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations. ✅ Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits. ✅ Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results. ✅ Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources. Originally posted on Himalayas

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