Director Service Optimization

About this role

Department Name: CEC-Strategy and Support Work Shift: Day Job Category: Marketing and Communications Health care is constantly changing, and at Banner Health , we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. This role thrives on independence and self-leadership . Team members are empowered with significant responsibility, autonomy, and freedom to manage their work and make impactful decisions. The department operates in close collaboration with senior leaders across the organization, fostering a culture of trust, accountability, and strategic partnership . The Director supports improvement efforts across all four Revenue Cycle teams and maintains direct, ongoing engagement with Access leadership — making cross-functional relationship-building a cornerstone of success in this role. No two days look exactly alike, but a typical day may include: Active participation in high-priority strategic initiatives such as System Access, Patient Financial Experience, and Customer Experience Leading and contributing to cross-functional work groups that include Directors, Senior Directors, and Vice Presidents across Revenue Cycle, Operations, and Corporate functions Driving improvement projects from concept through execution with minimal direction Engaging with key organizational stakeholders to align priorities, remove barriers, and communicate progress Balancing strategic thinking with hands-on execution across multiple concurrent initiatives Location: Remote- – M-F 8-5 Your pay and benefits are important components of your journey at Banner Health . This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is a high-level strategic leader responsible for creating exceptional experiences across customer service and operational support processes. This role optimizes service experiences by combining operational subject matter expertise with process innovation and technology implementation. This position leads a team of high-level consultants, problem solvers, data analysts, and super users of key technology solutions. This position leads the vision, prioritization, execution, and continuous evolution of innovation, technology, and processes across customer service and revenue cycle. This position must be an expert at the technologies used to deliver exceptional experiences and be deeply familiar with the databases and data flows that make those experiences possible. This position leads cross functional teams of leaders in IT, HR, Marketing, finance, and operations to execute their vision of service optimization. They lead and participate in governance, communicating and aligning with executive leadership, and work as one team. CORE FUNCTIONS 1. Leads and mentors a multidisciplinary team of high-performing subject matter experts, including consultants, analysts, and technology super users. Provides strategic direction, clears blockers, solves problems, teaches and guides their team through the scenarios they might face. Foster a one team environment by creating a culture of innovation, accountability, and high reliability in service deliver

Skills and categories