Director, Customer Solutions Engineering PMO

About this role

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Director, Customer Solutions Engineering PMO (CSE PMO) is responsible for providing strategic direction and accountability in the management of Rocket’s professional services portfolio. The successful Director will enable and ensure exceptional outcomes are provided to Rocket’s customers in their engagement with Rocket’s CSE organization, following established project management methodology. The Director will ensure readiness for portfolio growth and onboarding as a result of large-scale M&A integrations. The Director will develop and carry out the CSE PMO vision and strategy aligning with organizational goals and objectives working with CSE and other Rocket business leaders. The Director CSE PMO shares ownership in Rocket’s PSA (Professional Services Automation) solution and processes, and ensures workflow is optimized for the PM (Project Manager) experience, cross-functional collaboration, effective portfolio management, and customer outcomes. The Director will evaluate and continually improve the capability, governance, and maturity of the PMO to achieve goals in alignment with the guiding principles of the Customer Solutions Engineering organization, and Rocket Software . Essential Duties and Responsibilities : Provide leadership in the delivery of exceptional customer experiences while embracing and modeling Rocket values Directs the activities of Project Management leadership within the CSE organization. Has overall responsibility for planning, staffing, budgeting, managing expenses, and identifying and implementing improvements to the PM methodology. Controls and is responsible for the post-sales financial aspects of the portfolio including planning, tracking, controlling, forecasting and/or reporting portfolio financials. As a member of the CSE Senior Management team, influences CSE-wide functional leadership to ensure successful transition from pre-sales to project delivery, and alignment with all functional participants throughout the delivery lifecycle. Develops and presents project portfolio related communication to CSE and other business function portfolio stakeholders. Ensures consistency in portfolio presentation when delivered by others in the PM organization. Leads the design and implementation of CSE project management process and methodology improvements. Ensures all members of the Project Management organization are enabled to successfully manage customer engagements from initiation through implementation and go-live. Ensures diligence in solving project issues and risks through identification, evaluation, tracking, communication, and mediation. Establishes long-term direction for the CSE Program Management Office (PMO), including staffing, workflows, systems, and leadership and management of the CSE PMO. Provides leadership and ownership related to CSE portfolio integration throughout corporate development M&A integration activities. This includes evaluating the professional services methods, project portfolio, and resource requirements of the acquired business. Leads resolution of complex issues using insights from data for decision making. Collaborates with other senior leaders to establish strategic plans and objectives. Qualifications: 10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio which delivers a broad variety of technical solutions to customers 10+ years of previous management experience Solid understanding of technical solution project life cycle models. Expert knowledge of both Agile and traditional project management principles and practices and the ability to provide leadership to blend them together in the right proportions. Balanced business/technical background: Sufficient level of technical background to provide highly credible leadership to project management teams along with the ability to evaluate complex pr

Skills and categories