Programs Administrator

About this role

Programs Administrator (Full-Time) Department : Student Success Reporting to : Senior Director of Student Success Schedule : Full-time, Non-exempt, approximately 35-40 hours per week Location : Remote, United States Travel required : Approximately 10-12 days per year, over 3-4 occasions Pay Rate : $20 per hour Summary SSP International, Inc. (SSPI) is a non-profit organization that is synonymous with excellence in science education. At SSPI, we are guided by a mission to offer students transformational opportunities to learn, do, and belong in science. Since 1959, SSPI’s flagship program, the Summer Science Program, has offered immersive summer research experiences that ignite curiosity and inspire a lifelong passion for discovery. Guided by our mission, SSPI is focused on embracing collaboration, building a lifelong community, and fostering a diverse and inclusive environment where participants, alumni, staff, and stakeholders feel valued, supported, and empowered. With a global network of over 5,000 alumni, we continue to pave the way for the next generation of leaders. More information on our mission, vision, values, and programs can be found at . Under the direction of the Senior Director of Student Success, the Programs Administrator primarily supports the Student Success team with process and workflow development, documentation, and implementation. This role supports the application and enrollment processes by communicating with students and parents and partner organizations, receiving and organizing accurate and organized data and documents, and ensuring that all participants complete all enrollment steps completely and on time. The Programs Administrator will also support new alumni by processing program surveys and reports, providing program completion documents, administering the recommendation letter process, and assisting with new alumni initiatives. Essential Responsibilities Assist with the student application and enrollment processes, working to complete tasks as assigned including but not limited to: Application processing Answering questions about the application process via email, messaging and phone Tracking and reviewing enrollment documents and data Generating enrollment status reports Requesting overdue application and enrollment pieces Communicate with applicants and parents from pre-application inquiries, during the application and enrollment phases, and through the program as needed Maintain clear and organized records of enrollment progress and reports. Assist with post-program evaluation documents, photos, and other records. Monitor and fulfill incoming requests for alumni letters of recommendation. Assist with mentor and mentee records and communication. Performs other duties as assigned. Education and Experience 2-year degree in any field Two years of experience in program, project, or office administration or equivalent combination of education and experience Qualifications Highly organized and detail-oriented in completing daily workflows and managing a large volume of database records and documents Proficiency in Microsoft Office Suite, specifically Excel and Word for functions such as mail merge, as well as familiarity with project management tools such as Asana, and the ability to learn new technology and software. Advanced interpersonal communication skills are required, including proficiency in communicating by phone, video, messaging, and email with students, parents, and organizational partners in a kind and firm manner, delivering clear and consistent instructions and information. Self-motivated with a demonstrated ability to work independently in a fully remote environment, effectively managing time, prioritizing and completing tasks, and meeting deadlines while staying responsive and communicative. Strong problem-solving skills and a proactive, systems-oriented mindset. Ability to manage confidential information with discretion and tact. Demonstrates commitment to SSPI’s Mission and Val

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