Lead CRM Consultant

About this role

Who Are Massive Rocket ? Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we've grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you're excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you'll feel right at home here. Every role at Massive Rocket is entrepreneurial. The people who thrive here don't just focus on their own remit, they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We're building a culture of ownership, collaboration, and growth, and we're looking for people who want to make a real impact. Who Are We Looking to Add to Our Team? As a Lead CRM Consultant at Massive Rocket , you'll act as a senior advisor, people manager, and technical expert on CRM projects, bridging the gap between strategy and execution. You'll focus on delivering high-impact CRM initiatives, mentoring and managing members of the CRM team, and supporting the CRM Team Lead with technical oversight and operational leadership across multiple projects. You'll also need to lead through influence and relationships, foster collaboration, and bring innovative ideas to the table so we can deliver bespoke CRM solutions aligned with client goals and long-term growth. What Will You Do? Project Leadership Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets Scope bespoke and complex CRM solutions that go beyond Braze, considering the client's entire tech stack, and oversee end-to-end implementation Provide technical oversight on CRM implementations, migrations, and integrations, acting as the go-to expert for resolving challenges Conduct comprehensive audits of client CRM systems, particularly Braze and associated tech stacks, to identify opportunities for optimisation and improvement Pre-Sales and Client Engagement Support pre-sales activities by participating in client pitches and leading discussions on technical solutions and strategic approaches Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies Act as a trusted advisor during client engagements, providing insights and demonstrating the value of advanced CRM features and capabilities Leadership Through Influence Build strong relationships with clients, peers, and cross-functional teams, creating an environment of trust and collaboration Drive alignment across stakeholders, using influence rather than authority to motivate and guide teams toward shared goals Act as a role model for team members, fostering a culture of open communication, mutual respect, and continuous learning Mentorship, Line Management & Collaboration Take on line manager responsibilities: regular one-to-ones, clear objectives, and ongoing support for performance and professional development Provide constructive feedback and make sure direct reports have the tools, training, and support they need to succeed Mentor and guide CRM team members on complex projects, technical challenges, and client engagements Act as a point of escalation for CRM team members, helping resolve issues before involving the CRM Team Lead Work closely with Strategy, CRM Developers, Data & Engineering, and other teams to ensure seamless execution of CRM strategies CRM Strategy Execution Translate CRM strategies defined by the CRM Team Lead into actionable roadmaps and deliverables for the team Oversee the design and optimisation of customer journeys, ensuring campaigns are data-driven, personalised, and impactful Maintain deep expertise in Braze, including advanced and newly released features, and apply them to elevate client

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