Account Manager – SAAS Sales

About this role

We are looking for a highly analytical and execution-oriented Account Manager to drive and scale our lead intelligence, intent-driven demand programs, and pipeline analytics. This role is ideal for someone who thrives in a fast-paced, AI-driven environment and wants to directly influence revenue outcomes—not just activity metrics. VIDIZMO is an AI software company headquartered in Tysons, Virginia. We build Nexus, AI Intelligence Hub, AI Live Insight and Redactor, a product family that lets an organization search, analyze, redact and act on its unstructured data, where video, audio, images, documents and text are treated as equal first-class sources rather than one format with the rest bolted on. More than 100 customers run VIDIZMO in production across public safety and justice, government, healthcare, financial services, education, legal, manufacturing and energy, and much of that installed base runs on premises, in air-gapped environments, or in FedRAMP High environments through our hosting partners, on a CJIS Security Policy-aligned architecture. We are an independent software vendor. We build and support the software, and the channel sells it, with qualified partners also installing, delivering and supporting deployments for their own clients. That model shapes almost every role here: the people we hire spend their time making partners and customers successful rather than pushing paper through a direct sales funnel. Role Overview The Account Manager (AM) is responsible for pursuing new customer accounts, managing and retaining existing customers, and driving revenue growth within assigned territories and portfolios. This is a full-cycle, hybrid hunter–farmer role. The AM owns the customer relationship from initial pursuit through long-term expansion, acting as a trusted advisor to commercial, enterprise, and government customers using VIDIZMO solutions. The role balances new account acquisition, renewals, and account expansion, with a strong focus on customer value, adoption, and long-term partnerships. AI Output Verification & Accountability (Required Competency) The candidate must be capable of effectively using AI tools (e.g., Claude, ChatGPT, Copilot, or similar) to support work outputs such as content, analysis, documentation, or code. However, the candidate must also demonstrate strong judgment and ownership of the final deliverables. AI-generated output must never be treated as final without review. The candidate is expected to validate accuracy, completeness, logic, compliance, and alignment with business requirements, and refine AI-assisted work to meet the expected quality standards. The individual will be held accountable for the final output, regardless of whether AI tools were used during execution. Key Responsibilities 1. New Account Pursuit & Business Development (Hunting) Proactively identify, pursue, and close new customer accounts within assigned territory or market segment. Qualify inbound leads and conduct outbound prospecting through targeted outreach, events, referrals, and campaigns. Lead discovery, solution positioning, stakeholder mapping, and opportunity qualification. Collaborate with Sales Engineering, Marketing, and Leadership to progress and close new-logo opportunities. Track and manage opportunities through the full sales cycle in CRM. 2. Existing Account Management & Retention Own and manage a portfolio of active customer accounts post-sale. Build strong relationships with business, technical, and executive stakeholders. Ensure successful adoption, ongoing engagement, and measurable customer value. Proactively manage renewals, identify risks, and prevent churn. Coordinate with Customer Success, Support, Product, and Engineering teams to resolve issues and deliver outcomes. 3. Account Expansion & Internal Prospecting (Farming) Identify and close upsell opportunities (additional users, licenses, storage, features, services). Drive cross-sell opportunities across VIDIZMO ’s product portfolio.

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