Head of Product, Connected Experience

About this role

Head of Product, Connected Experience About Safeguard Global : We enable global expansion without the risk. Safeguard Global has been at the forefront of global workforce enablement since we pioneered centralised global payments in 2008 and launched the employer of record (EOR) category globally in 2010. And we haven't stopped there. Today, with our 500+ in-country HR experts, cutting-edge technology, and comprehensive solutions, we've helped over 2,000 organisations hire, recruit, pay, and manage employees in 170+ countries. Because we created this category, we've learned that successful global expansion isn't driven by technology alone. It requires deep global expertise. We call this the marriage of expert and technology, human when it matters. This means we have the people and the technology to ensure 100% compliance with local, regional, national, and international laws. Together, this ethos and our solutions portfolio allow businesses to scale up or down wherever, however, and whenever they want to expand, without the risk. Overview of the role We're looking for a Head of Product, Connected Experience to own the experiences shared across every application: things like home, user access, and knowledge, together with the integrations that connect us to the outside world. What makes them shared is that every application touches or relies on them. The role is accountable for the experience, delivery, and outcome achievement across those shared surfaces, and for the standard other product teams build to wherever their work touches them, even though most of those teams sit outside your direct reporting line. You'll translate that target experience, combined with the product strategies set by the Directors of Product into a prioritised order of work; leading the product managers who deliver it and ensuring we deliver on business and customer experience objectives. Several of our biggest growth opportunities for 2027 sit in this area. What you will be responsible for Shared surfaces and standards Own the experience across the shared surfaces and services that sit between applications Own the governance of shared components with the Lead Designer, so that changes to capability every team depends on are made deliberately and once Own how external systems connect to the platform, through integrations Own regulatory and compliance obligations as product requirements within your area, particularly where integrations, white labelling, and access to client data are concerned, working with legal and the in-country teams so that they are designed in rather than retrofitted Prioritisation and roadmap Translate the platform strategy and commercial priorities into a prioritised order of work for your area Feed that prioritisation into the single prioritised roadmap owned by the SVP, Product Recommend what is built, what is deferred, and what is retired within your area, and secure agreement with the SVP, Product and the Directors of Product Build the case for significant investment, including the value expected, the payback, and the trade-off against the alternatives Delivery Hold accountability for delivery against commitment, on time and to the quality bar set in the definition of done Work hand in hand with engineering and design leadership, from the earliest shaping of an idea through to release, so that trade-offs between client need, technical feasibility, and cost are made together Work with sales, marketing, customer success, finance, and legal so that what we build is understood, sellable, supportable, and compliant on the day it launches Sequence work that other teams depend on so that shared capability lands ahead of the work requiring it Identify conflicts between applications early, while there is still time to resolve them Customer insight and product performance Build the relationships, with clients, integration partners, and internal teams, that sustain a continuous understanding of customer and internal pain points, and of t

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