Head of AI Enablement

About this role

📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧 At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place. About the Role As Head of AI Enablement , you will help Bigblue become the most productive commerce operations company in Europe through AI. Your job is not just to raise AI usage across the business — it is to instill an AI-first mindset, so that every team develops a muscle for reaching for new AI capabilities instinctively, and is enabled to act on those instincts. This role sits at the intersection of internal transformation and external impact. The AI systems and workflows you build internally are increasingly becoming part of Bigblue's external story — shaping how we serve merchants, how our agents engage with them in-product, and how we turn our own operational learnings into time and money saved for the 600+ brands we serve. You will work across disciplines as part builder, part data expert, part product manager, and part business-ops maven, co-developing the cutting edge of AI tooling for the Bigblue team and using it to drive massive change at high velocity. You will start hands-on, shipping the first high-impact automations yourself, then scale a team of AI engineers to multiply your impact across every function. What you'll do Make sure Bigblue teams can deploy AI tools and workflows at the fastest rate in the industry — through enablement and through the development of internal AI products, agents, skills, and tools. Get non-engineering teams (Account management, Sales, Finance, Transportation, Logistics) leveraging our internal AI stack through focused enablement, product improvements, and individual success stories — surfacing context from our stack, automating merchant-issue triage, billing exceptions, and reporting. Measure the impact of internal products via (AI-built!) dashboards and QA checks, and iterate based on real user feedback. Seed an AI-native culture: coach internal "AI champions" and embed templates and practices into team norms. Build feedback loops that make internal agent performance compound over time — making teams faster and higher-quality at their work, while evolving the external-facing systems that sharpen how Bigblue engages with merchants through AI. Tackle foundational AI infrastructure with our technical teams: data reliability, managing shared AI skills at scale, and the hard operational problems underneath a truly AI-powered company. Help package and tell Bigblue's internal AI journey externally — through merchant pitches, conferences, and content — as we productize what we've built for our customers. What You Need 4-8+ years in product management, product ops, BizOps, strategy, technical program manage

Skills and categories