Business Development & Operations Lead

About this role

Business Development & Operations Lead Remote | Full-time | 40-hours/week Rate: $6 to $8/hour, with the final rate to be determined during the final interview. About Pillar Health Solutions ( ) Pillar Health Solutions is a growing healthcare company that partners with medical practices to provide insurance-supported dietary and exercise counseling programs for patients. Our model connects physicians and their patients with dietitians, virtual trainers, and operational support designed to improve patient engagement and continuity of care. We are entering an important growth stage and are looking for a Business Development & Operations Lead who can help expand our physician partnerships while strengthening the operational systems and client experience supporting that growth. This is not a traditional back-office Operations Manager position. We are looking for someone who can operate as a trusted extension of the leadership team: part business developer, part client success leader, part operator, and part strategic problem solver. What You Will Own Physician Acquisition & Business Growth A major priority for this role is helping Pillar Health Solutions grow its network of physician and medical-practice partners. You will: Develop and execute practical strategies for attracting new physician and clinic partnerships Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers Support organic marketing and local-market growth initiatives Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition Research new channels, tools, partnerships, and approaches for increasing qualified opportunities You do not need to be a career marketer, but you should understand how businesses grow and be able to contribute thoughtful, executable ideas. Discovery Calls & Client Conversion You will help convert interested medical practices into active Pillar partners. Responsibilities will include: Conducting or facilitating discovery calls with prospective physician partners Explaining Pillar's services and patient-support model confidently Communicating fees, billing structure, workflow, and partnership expectations clearly Understanding the prospective practice's needs and identifying how Pillar can support them Following up on opportunities and moving qualified prospects toward partnership Continuously improving the discovery and conversion process based on feedback and results Success in this position requires someone who is comfortable speaking directly with physicians, business owners, and senior decision-makers. Physician, Patient & Program Operations Once partnerships are established, you will help ensure that the experience remains strong for physicians and patients. You will: Serve as a key operational contact for physician partners Monitor feedback from physicians and patients and take appropriate action Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate Monitor patient engagement and identify concerns before they become escalations Address service issues, complaints, and operational breakdowns Help establish appropriate check-ins across the patient, dietitian, trainer, and physician relationship Because patient experience can directly affect program continuation and business performance, this role requires someone who notices problems early and acts on them. Founder Partnership & Executive Communication You will work closely with Pillar Health Solutions leadership and should be comfortable communicating directly with a founder. Initially, this may include a short daily business update meeting. You will be expected to: Prepare and drive the agenda rather than waiting for leadership to determine what should be discussed Provide concise updates on projects, priorities, wins, risks, an

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