Technical Account Manager

About this role

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity , we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters, patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Reporting to the Senior Manager, Technical Account Management Services, the Technical Account Manager ( TAM ) serves as a liaison between Availity ’s technical teams, health plan analyst, Strategic Account Managers (SAS) and the strategic health plan partners, ensuring that the products or services align with the customers' technical needs and business objectives. TAMs are responsible for ensuring customer success by proactively building, maintaining, and expanding relationships with our strategic Payer Partners to advance the direction of Availity in the healthcare information technology marketplace. TAMs will focus on becoming a Trusted Advisor to the clients, coordinate cross-functional efforts, manage timelines, and ensure deliverables meet quality standards. TAMs will provide exceptional customer service and support to build strong, long-term relationships with clients. Providing thought leadership and delivering account management excellence. The TAM is an expert on their book of business and represents the voice of the customer internally and the interests of the organization externally. The TAM is an expert communicator and relationship builder that implements key marketing strategies to enhance the company's position. Some travel is required. Sponsorship, in any form, is not available for this position. Why do you want to work for this team: This is a fast-paced, flexible, and collaborative work environment where you are encouraged to bring your authentic self every day in the pursuit of serving our clients. This position gives exposure to multiple areas within Availity and is a great career path to future Account Management roles within the company. To be qualified for this role you: Have at least 3 years of account OR customer management experience in healthcare, payer, provider relations, or technology environment. Have an associate degree in Business, Finance, Marketing, or equivalent work experience, bachelor’s degree a plus. Have strong interpersonal skills. Experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization is vital. Team player that works in support of others and in close collaborative partnership. Have knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations. Are a trusted problem-solver who listens to business problems and can provide potential solutions. Interpret technical issues and translate them into actionable business impacts for executive and operational audiences. You have exceptional customer service skills. Have strong analytical and research skills with ability to guide client based on analytical data. Monthly monitoring,

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