IT Workforce Enablement Manager

About this role

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking an ITWorkforce EnablementManager to support employee readiness and adoption for technology, process, and operating model changes acrossEnterprise Technology Partners (ETP). This role translates technical, operational, and change-related information into clear, practical resources that help employees understand what is changing, how to complete key tasks, and where to find support. Therolepartners with project teams, Workforce Development, Change Management, Internal Communications, leaders, subject matter experts, and business stakeholders to deliver organized,accurate, and easy-to-use enablement resources that improve workforce readiness and reduce adoption friction. Key Responsibilities Develop practicalenablementresources, including job aids, quick reference guides, FAQs, learning pathways, knowledge articles, process documentation, readiness materials, and adoption resources for assigned ETP initiatives. Translate technical, operational, and change-related information into clear, employee-friendly content that supports understanding, task completion, and adoption. Partner with subject matter experts, project teams, Change Management, Internal Communications, Workforce Development, leaders, and business stakeholders to gather requirements,validatecontent, and align enablement materials to business needs. Support workforce readiness and adoption activities for technology, workflow, process, platform, and operating model changes across ETP. Publish, organize, andmaintainenablement content across approved employee-facing channels, including SharePoint/zHUB, LMS platforms, Microsoft Teams, Outlook/email, and related resource hubs. Coordinate assigned learning and enablement activities, including traininglogistics, participant communications, session support, enrollment tracking, calendars, intake requests, and follow-up actions. Maintain templates, trackers, content calendars, documentation, review histories, and version control to ensureenablementresourcesremainaccurate, current, searchable, and easy to use. Track and summarize enablement indicators, such as training participation, completion, learner feedback, adoption signals, support themes, and available platform engagement data. Identifyreadiness gaps, content needs, adoption barriers, support trends, risks, dependencies, and approval issues; escalate concerns and recommend practical improvements. Use approved collaboration, productivity, and AI-enabled tools responsibly to improve content creation, summarization, workflow organization, knowledge management, reporting, andenablementquality. Qualifications Bachelor’s degree in Learning and Development, Workforce Development, Organizational Change, Communications, Business, Instructional Design, Human Resources, Information Technology, or a related field; or an equivalent combination of education and experience. Relevant experience supporting workforce enablement, employee adoption, change management, communications, learning, training coordination, business operations, technology enablement, ora related function . Experience creating employee-facing enablement content, such as job aids, guides, FAQs, learning materials, knowledge articles, process documentation, readiness materials, or adoption resources. Strong writing, editing, proofreading, and content-simplification skills, with the ability to make complex information clear and actionable. Hands-on experie

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