Director of Partnerships, Litigation Support

About this role

Director of Partnerships, Litigation Support (Remote) Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together – Stock options included. When Steno grows, you grow. Invests in you – Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Competitive Total Comp $110,000-$130,000 (including quarterly bonus) – with real growth potential as you make your mark and build something meaningful. Ground-floor leadership opportunity – You'll be the first dedicated Director of Partnerships on the Lit Support team, setting the tone, building the playbook, and growing a team around you. Build and lead a team – Grow, mentor, and shape a high-performing partnerships function with real autonomy and visibility across the org. Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance. Steno is growing — and so is our Lit Support team! We're looking for a Director of Partnerships, Litigation Support to serve as the vital connector between our Lit Support team, our clients, and our sellers. This is a ground-floor leadership opportunity: first of its kind on the Lit Support team, setting the tone, building the playbook, and eventually growing a small team around you. If you thrive in fast-moving environments, love making clients feel like they're in the best possible hands, and have deep roots in California eFiling and litigation support — we built this role for you. What You’ll Do Serve as the primary point of contact for all client opportunities and escalations from the Lit Support team — owning resolution from first contact through close. Act as the bridge between clients, Lit Support team members, Account Executives, and Inside Sales, keeping everyone aligned and moving forward. Build deep, trust-based client relationships through proactive, genuinely helpful communication. Represent Steno ’s full Lit Support offering — California eFiling, service of process, and beyond — with real subject-matter authority. Lead and co-facilitate client demos, webinars, and training sessions for legal professionals at every level, from legal support staff to firm leadership. Manage white-glove client onboarding from kickoff through active usage and ongoing support. Proactively identify at-risk accounts and build action plans to drive retention. Collaborate cross-functionally to surface client feedback, flag trends, and champion improvements that move the NPS needle. Maintain accurate records in HubSpot and Steno ’s proprietary software. Help drive new and existing business — tracking targets and staying accountable to your KPIs. Document a repeatable, scalable CSM playbook to support future team growth. What We’re Looking For - You’ll crush it in this role if you have: 5+ years of experience in the legal or litigation support industry, with a focus on customer success, account management, or client services. Direct, hands-on expertise in California eFiling and service of process — not just familiarity, but the ability to speak with authority on jurisdictional rules, filing deadlines, rejection reasons, SOP logistics, and the nuances legal professionals actually care about. Proven ability to command a room with law firm leadership — partners, managing partners, office administrators — and pivot seamlessly to field granular, technical questions from paralegals and legal support staff. Experience leading webinars and product demos for legal professionals at all levels. A background selling or supporting the sale of litigation support services — you understand the full client lifecycle from prospect to long-term account. Availability to work Pacific Time (PT) business hours. Proficiency with S

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