Client Performance Coach

About this role

About Dynatron Dynatron is championing a new standard of Fixed Ops excellence for automotive dealerships. We cut through the Fixed Ops data fog and deliver unique insights and actions that help you drive revenue growth, expand margins, and uplift retention—all through a unique AI-powered Fixed Ops Data Intelligence Platform, proven methodology, and expert coaching. As a remote-first software company, we combine deep automotive expertise with technology, data, and structured client partnership to help dealerships achieve measurable, sustainable results. The Opportunity We're looking for an experienced Automotive SaaS Client Success professional to join Dynatron as a Client Performance Coach. This role sits at the intersection of Client Success, automotive expertise, software adoption, and performance consulting. You'll manage a portfolio of dealership clients, helping them translate Dynatron's technology and data into measurable business outcomes while building the trusted relationships that drive adoption, retention, and long-term growth. This is not a traditional dealership Fixed Operations role. While understanding the dealership environment is important, we're looking for someone who knows how to succeed as a Client Success professional within a SaaS organization - managing customer relationships, driving technology adoption, demonstrating ROI, identifying risk, coordinating across internal teams, and creating value throughout the customer lifecycle. Success means your clients don't simply use Dynatron. They understand its value, incorporate it into how they operate, achieve measurable results, and view Dynatron as a strategic partner. Role Reality This is a highly structured, fully virtual Client Success role. Most of your day will be spent managing customer relationships through scheduled meetings, account preparation, performance analysis, documentation, follow-up, and internal collaboration. You should expect: Approximately 45-50 hours per week No weekends Approximately six hours per day of scheduled, camera-on virtual meetings A portfolio of dealership customers requiring proactive relationship and performance management Significant use of CRM, software dashboards, performance data, and structured documentation Clear expectations around client engagement, adoption, retention, and performance Software-company compensation rather than traditional dealership compensation The strongest performers combine the urgency and customer awareness required in automotive with the structure, discipline, and scalability required in SaaS. What You'll Do Own the Client Relationship Serve as the primary strategic partner for a portfolio of dealership clients, building trusted relationships with General Managers, Fixed Operations Directors, Service Managers, and other key stakeholders. Develop a deep understanding of each client's business objectives, operational challenges, and measures of success. Establish regular engagement cadences and maintain clear success plans for assigned accounts. Navigate challenging conversations and escalations while maintaining credibility and strengthening the client relationship. Build relationships across multiple stakeholders to create durable partnerships that extend beyond a single customer champion. Drive Software Adoption & Client Value Guide clients through adoption of Dynatron's platform, workflows, and performance methodology. Help dealership teams incorporate Dynatron into their day-to-day operating processes rather than treating the platform as a standalone tool. Monitor product utilization and engagement to identify adoption gaps, risks, and opportunities. Reinforce effective platform usage through ongoing training, coaching, and consultation. Translate software capabilities into practical business value for dealership leaders. Demonstrate Performance & ROI Analyze dashboards, utilization metrics, historical performance, and dealership data to evaluate account performance. Translate complex da

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