Sr. Client Success Specialist

About this role

At InStride , people are our purpose. We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. To get a better feel for our culture, watch more here. Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, LA, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI. What we're looking for (role overview) : InStride is currently seeking a highly motivated and driven Senior Client Success Specialist to join our team. This role will support the team in developing partner relationships and growth strategy, delivering on annual targets and retention/impact objectives, identifying expansion opportunities and improving overall client satisfaction. This role will serve as relationship manager for InStride ’s specialty, scholarship-only client accounts. Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners while collaborating with cross-functional teams across InStride . We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. Skills we’d love to see you show off: Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication. Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences. Analytical Skills: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes. Operational Excellence: Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency. Who you are (ideal profile) : You have 2+ years of experience in corporate client success and/or corporate client services role You bring a customer-first mentality, with a focus on building and nurturing strong, lasting relationships both internally and externally. You demonstrate excellent independent judgment, carefully evaluating options and making decisions in the best interest of the company and its partners. A creative problem-solver, you excel at envisioning and articulating solutions to complex and evolving customer challenges while identifying opportunities for improvement. You possess outstanding interpersonal, verbal, and written communication skills, consistently maintaining a professional demeanor. Committed to achieving results, you combine a bias for speed and action with high analytic accuracy and attention to detail. You are flexible and willing to travel as needed (up to 10%) How you will create impact (key responsibilities) : Strategic and Operational Excellence: Act as a trusted thought partner and InStride resource for client stakeholders by functioning as primary client liaison - supporting clients through various aspects of program management including, but not limited to, creation and execution of overall account strategy, technical issue resolution, learner support items, billing needs, learner communications, legal items

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