Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

About this role

Company Description 👋🏼We’re Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description Requirements Experience: 4+ Years Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF). Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module. Experience in testing through ServiceNow platform upgrades and releases. Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies. Strong understanding of Test Management and Defect Management processes. Good understanding of REST and SOAP APIs, including API testing and automation. Experience working in Agile development environments. Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB. Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework. Strong analytical and problem-solving skills with attention to detail. Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams and stakeholders. ServiceNow CSA (Certified System Administrator) certification is mandatory. Automated Test Framework (ATF) Micro-Certification is mandatory. Responsibilities Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF). Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation. Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios. Execute manual and automated test cases and document test results accurately. Perform functional, regression, integration, and end-to-end testing across ServiceNow applications. Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes. Perform testing across ITSM modules including Incident, Change, Problem, and CMDB. Support validation and testing activities during ServiceNow platform upgrades and releases. Identify, log, track, and manage defects through their lifecycle until closure. Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality. Validate REST and SOAP API integrations and support API automation testing activities. Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning. Provide testing status updates, metrics, and reports to project stakeholders. Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field