Customer Success Manager (Kitchen and Cabinetry)

About this role

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential. Responsibilities Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation Respond promptly to client inquiries via phone, email, and chat Coordinate final delivery and installation logistics with clients and partners Troubleshoot order issues and assist with installation-related questions Order and track replacement parts for clients as needed File and manage claims-related documentation Gather and share client feedback and recurring trends with management to improve overall experience Requirements Proven experience in a client facing role (in person or virtually). Strong interpersonal and written/verbal communication skills. Proficiency in using CRM software and Microsoft 365. Ability to work independently and manage multiple clients and projects simultaneously. Knowledge of cabinetry materials, construction techniques, and industry trends. Exceptional organizational skills and a sharp eye for detail. Benefits Full time salary, plus benefits package 20 days of annual PTO + Company Holidays Friendly and collaborative team environment. Employee discounts on showroom products. Originally posted on Himalayas

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