CPT-11511 Patient Engagement & Administrative Virtual Assistant

About this role

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you’re interested in this opportunity, click APPLY TO POSITION to proceed. \*\*\****************************************************************** Title: CPT-11511 Patient Engagement & Administrative Virtual Assistant Independent Contractor – CPT-11511 Patient Engagement & Administrative Virtual Assistant/Business Support VA/Junior-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are seeking proactive, compassionate, and results-oriented Patient Engagement & Administrative Virtual Assistants to support patients throughout their journey toward completing the required sleep testing or diagnostic documentation needed for treatment. The VA will serve as an important point of contact for patients, communicating through phone, email, and SMS to provide clear guidance, answer questions, overcome obstacles, and encourage patients to take the necessary next steps. This role combines patient engagement, follow-up, administrative support, documentation, and process improvement. The ideal candidate should be comfortable communicating with patients empathetically while also being persistent and results-driven. The successful candidate will understand that effective patient engagement requires more than simply answering questions. They should be able to identify what is preventing a patient from moving forward, provide appropriate guidance, follow up consistently, and help patients complete the required steps. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Patient Communication & Engagement Communicate directly with patients through phone, email, and SMS. Respond promptly and professionally to patient questions and concerns. Provide clear guidance regarding the steps patients need to complete. Help patients understand what is required to move forward with testing or treatment. Identify obstacles preventing patients from completing required steps. Follow up with patients who have not completed the necessary actions. Maintain a professional, empathetic, and supportive tone in all patient interactions. Build rapport and trust while maintaining appropriate professional boundaries. Patient Motivation & Follow-Up Develop creative and appropriate strategies to encourage patients to complete their required sleep testing or upload an existing diagnosis. Encourage patients to purchase a sleep test when appropriate. Follow up with patients who have started but not completed the process. Identify reasons for delays, incomplete submissions, or lack of response. Use approved processes and messaging to help patients overcome common obstacles. Maintain consistent follow-up until the appropriate next step has been completed or the case requires escalation. Demonstrate the ability to respectfully push back and follow established processes when needed. Patient Records & Documentation Accurately document patient interactions across phone, email, and SMS. Enter and maintain patient informati