QAPI Coordinator

About this role

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details The Quality Improvement (QI) Coordinator plays a vital role in supporting quality assurance and performance improvement initiatives within the ExactCare division. This role is responsible for managing quality-related event (QRE) reporting, monitoring compliance to quality management standards, supporting regulatory adherence, and collaborating across departments to improve service quality, patient safety, and performance outcomes. The QI Coordinator will also assist with internal and client-facing reporting, track and analyze performance data, participate in quality committee meetings, and help ensure a consistent, patient-centered approach to service delivery. Responsibilities Primary Functions Manage Quality Reporting Process: Monitor closed QREs within the ticketing system to ensure investigations are finalized and properly documented Collaborate with external teams to confirm accuracy, completeness, and resolution of reported events. Verify data accuracy and completeness to support tracking, trending, and reporting. Close tickets in alignment with established procedures and timelines. Maintain data quality and reporting readiness through continuous system monitoring. Generate and distribute monthly QRE reports for stakeholders and clients. Quality and Compliance Support: Maintain adherence to internal quality standards and regulatory guidelines by supporting AnewHealth quality and compliance efforts. Performance Improvement Collaboration: Partner with service line and department leaders to identify improvement opportunities, create and support in-service training, and deliver onboarding education. Assist in the development, implementation, and evaluation of internal and external performance improvement initiatives. Support the collection and sharing of best practices across teams to enhance consistency and quality of service delivery Contributes to action plans that address identified gaps in performance or compliance Collaborate with cross-functional teams to align quality initiatives with organizational goals and client expectations Data Reporting & Analysis: Generate and distribute quality and performance reports to internal stakeholders and clients. Monitor referral source reports, analyze trends, and identify opportunities for improvement. Follow up on internal and external communications related to quality concerns. Administrative Participation: Coordinate and document monthly client communication reports. Participate in QI meetings and maintain meeting minutes. Support the development and updates of the annual QI Plan and Program. Secondary Functions Provide operational support to other business units during periods of high volume, as needed. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essent

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