Technical Account Manager

About this role

Who We Are: RegEd is the market-leading provider ofRegTechenterprise solutions with relationships with hundreds of enterprise clients, including 80% of the top 25 financial services firms. Established in 2000 by former regulators, the company is recognized for continuous regulatory technology innovation with solutions hallmarked by workflow-directed processes, data integration, regulatory intelligence, automated validations, business process automation and compliance dashboards. The aggregate drives the highest levels of operational efficiency and enables our clients to cost-effectively comply with regulations and continuously mitigate risk. Trusted by the nation’s top financial services firms, RegEd ’sproven, holistic approach toRegTechmeets firms where they are on the compliance and risk management continuum, scaling as their needs evolve and amplifying the value proposition delivered to clients. Life at RegEd : We are an innovative, fast-paced company that embraces diversity. Our remote or hybrid environment blends an entrepreneurial culture with the right balance of structure and process. We empower and trust our employees. Most RegEd er’swork remotely, and some roles work a hybrid schedule from our Headquarters in Morrisville, North Carolina. Learn more about#LifeAt RegEd onourLinkedIn page! Diversity Drives Innovation: RegEd believes that diverse perspectives make us stronger, smarter, and more innovative. We are committed to building a workplace where everyone feels seen, heard, and empowered to succeed. We actively seek individuals from all backgrounds and are committed to cultivating an environment of inclusivity and belonging. RegEd also recognizes the exceptional skills, discipline and dedication of those who serve - and those who stand beside them. Whether you’re a veteran, active-duty service member transitioning to civilian life, or a military spouse, your unique experience brings incredible value to our team. Military members, veterans, and military spouses are strongly encouraged to apply. Don’tmeet every requirement? If you are excited about this role but your experience does not align perfectly with all the qualifications, we encourage you toapply anyway. Experience comes in many forms, and you may be the perfect candidate for thisor other roles. Five Reasons to Work with Us: Work with a leader in financial services industry Supportive & flexibleremoteorhybridenvironment Diverse & friendly culture Fast paced growing company A company that cares with community service efforts What You Will Be Doing: As one of our Technical Account Managers, you will provide exceptional technical support to our client end users for RegEd applications. RegEd ’s Product Support group receives inbound inquiries via tickets, emails and phone calls from end users of applications, and is responsible forfollowing troubleshooting procedures to identify and resolve the inquiries using a variety of resources within specific service levels. Coordination is oftenrequired with RegEd ’s Development, Product Management and Client Services organizations to resolve inquiries. Responsibilities: Respond to inquiries through ticket, or phone contact with customers about the Xchange application’s features and functioning. Provide technical assistance through recreating and troubleshooting application issues. Research and understand technical documentation as it pertains to troubleshooting application issues & client configurations. Research customer inquiries using existing company, NIPR, FINRA and various state resources. Understand and apply complex rules and regulations affecting RegEd products and services. Identify and escalate more complex technical issues to the appropriate teams, such as L2, RegEd ’s Product, Development and Technology teams. Provide customers regular updates through the satisfactory resolution of their inquiries. Document and track customer interactions, issues, questions, answers and solutions via the RegEd Support Center

Skills and categories