Manager, Sales Education, Content & Readiness

About this role

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles. The Manager, Sales Education, Content & Readiness leads Sales-specific education, content, communications, coaching resources, and readiness initiatives that prepare Sales teams to execute business priorities effectively. Reporting to the Director of Sales Readiness, this role leads a team responsible for translating Sales strategies, process changes, and go-to-market initiatives into practical learning, tools, and field-ready resources while partnering with Corporate Training & Development where appropriate. Outcomes and Activities : This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member. Key Responsibilities Sales Education and Readiness Lead Sales-specific education and readiness programs that support selling skills, product knowledge, role effectiveness, and business initiatives. Translate business priorities, process changes, and go-to-market initiatives into practical learning and field-ready guidance. Partner with Sales leaders to identify capability gaps and develop solutions that improve adoption and execution. Support readiness for launches, sales plays, organizational changes, and other strategic initiatives. Measure effectiveness and improve programs based on field feedback and business results. Content and Coaching Oversee development and governance of playbooks, sales guides, talk tracks, job aids, communications, presentations, and coaching resources. Ensure Sales content is accurate, consistent, accessible, and aligned with business priorities. Develop reinforcement and coaching resources that support critical selling behaviors and performance expectations. Use engagement and utilization insights to improve content effectiveness. Team Leadership Lead, coach, and develop team members responsible for Sales education, content, communications, and readiness. Establish priorities, performance expectations, quality standards, and operating rhythms. Manage workload and resources to ensure timely execution of key initiatives. Foster accountability, collaboration, and continuous improvement. Cross-Functional Partnership Partner with Sales Leadership, Product, Marketing, GTM Strategy, Analytics, Sales Enablement, and other teams to support field readiness. Collaborate with Corporate Training & Development on enterprise learning standards, instructional design, learning technologies, and broader development programs. Ensure Sales-specific programs complement enterprise learning efforts while remaining focused on Sales execution and performance. Serve as a trusted partner on Sales education, content, communications, coaching, and readiness needs. Requirements Bachelor’s degree in Business, Communications, Education, Learning & Development, Marketing, Organizational Development, or a related field, or equivalent relevant experience. At least five years of experience in Sales Enablement, Sales Education, Sales Training, Learning & Development, Sales Operat

Skills and categories