Integration Specialist - Municipal Metering (Remote California)

About this role

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson , a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also serving as a technical resource for advanced system, integration, and field-related issues. Please Note Candidate must reside in California Remote role with approximately 15% travel (3 days per month); remaining time is remote Travel primarily within the assigned region, with occasional overnight stays Key Responsibilities Serve as a primary technical support resource for customers utilizing Neptune systems nationwide Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication Document customer interactions, troubleshooting steps, and resolutions within the support system Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary Assist with system integrations and support implementation efforts for municipal customers Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting Deliver training to customers and internal teams on system operation and troubleshooting Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution Qualifications Bachelor’s Degree preferred, but not required Experience in a customer service or technical support environment required Strong technical troubleshooting and problem-solving skills Ability to troubleshoot across hardware, communications, software, and data to identify root cause Experience with system integrations, APIs, web services, or software-to-software data exchange preferred Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred Excellent verbal and written communication skills Strong organizational skills with the ability to manage multiple priorities and ticket volume Professional, patient, and effective in resolving complex issues Ability to develop and deliver presentations to groups Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.) Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred Willingness and ability to travel

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